PRIVACY POLICY

Your privacy and security is important to us and we are committed to protecting it by complying with the Australian Privacy Principles in the Australian Privacy Act 1988.

It is Letty Co policy to respect your privacy. This policy outlines the information we collect from you across our website (www.lettyco.com.au) and how we use, store, share and disclose such information. It also describes your choices regarding use, access and correction of your personal information.

We periodically update this Privacy Policy and encourage you to review frequently. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use this website.

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please email us at hello@lettyco.com.au

WHAT TYPE OF INFORMATION DO WE COLLECT?

We collect and process personal information about you with your consent and / or as necessary to provide our products and services, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests. We receive, collect and store any information you enter on our website or provide us in any other way.

This includes personally identifiable information such as:

Your name;
Contact details (including address, phone number, email);
Communications (provided in the form of comments and feedback) ;
Payment details (including credit card information); and
Any other information needed to create a personal profile.

In addition, we collect non-identifiable information such as:

Your computer’s Internet protocol (IP) address;
Login, e-mail address and password;
Computer and connection information; and
Purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

HOW DO WE COLLECT INFORMATION?

We collect information in a number of ways, including when you:

Browse our website;
Create a personal profile;
Login after creating a personal profile;
Contact us via the chat function or submitting a form;
Make a purchase on our website.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use your personal information collected through our website for a range of different reasons, including:

To provide our products and services to you;
To provide customer service and respond to your questions;
To process your purchases including, creating orders, transaction records, tax invoices or receipts;
To communicate with you information such as, new products and services, promotions and offers;
To perform research and analysis in order to help us improve the Van Armstrong Prints website and services and products we offer to you.

HOW DO WE STORE, SHARE AND DISCLOSE YOUR PERSONAL INFORMATION?

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com store your data on secure servers behind a firewall.

The remainder of this section outlines how Wix.com addresses Third Party Service, Transaction Security, Cookies, Data Retention and Security.

THIRD PARTY SERVICES

Wix has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance their own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and their legal and financial advisors (collectively, “Third Party Service Provider(s)”).
Wix may share the following categories of personal information with Third Party Service Providers for a business purpose:
- identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers
- commercial information, for example information regarding products or services purchased, obtained, or considered
- Such Third Party Services may receive or otherwise have access to our visitors’ and users’ personal information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing Wix’s Services, and may only use it for such purposes.
- Wix is accountable for personal data that it receives under the Privacy Shield and subsequently transfers to a third party as described in the Privacy Shield Principles. In particular, Wix remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Wix proves that it is not responsible for the event giving rise to the damage.

TRANSACTION SECURITY

If you choose a direct payment gateway to complete your purchase, then Wix.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways offered by Wix.com and used by Van Armstrong Prints adhere to the standards set by the PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our online shop and its service providers.
For more insight, you may also want to read Wix.com Terms of Services https://www.wix.com/about/terms-of-use or Privacy Statement https://www.wix.com/about/privacy

Cookies are small pieces of data stored on your browser. They are typically used to keep track of the settings you have selected and actions you have taken on a website.
Wix uses cookies for important reasons, such as:
- To provide a great experience for our visitors and customers;
- To identify registered members (i.e. users who create personal profiles);
- To monitor and analyse the performance, operation and effectiveness of Wix’s platform;
- To ensure our platform is secure and safe to use.
Types of cookies placed on our website:
- Strictly necessary cookies – these are cookies that are required for our website to function. They include, for example, cookies that enable you to log into secure areas of our website and use a shopping cart.
- Analytical cookies – they allow us to recognise and count the number of visitors and to see how many visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
You can find a list of Cookies that we use in the Cookie Schedule at the end of this policy.
You can choose to enable or disable Cookies in your internet browser. Please note, by disabling cookies, your user experience may be affected.
For more information on cookies generally, including how to disable them and how to delete cookies from your computer, please refer to https://www.allaboutcookies.org/

DATA RETENTION

Wix may retain your personal information for as long as your personal profile is active, as indicated in this Privacy Policy, or as otherwise needed to provide us with Wix’s Services.
Wix may continue to retain your personal information after you deactivate your personal profile and/or cease to use any particular services, as reasonably necessary to comply with Wix’s legal obligations, to resolve disputes regarding our visitors or customers, prevent fraud and abuse, enforce Wix’s agreements and/or protect Wix’s legitimate interests.
Wix maintain a data retention policy which they apply to personal information in their care.

SECURITY

Wix has implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, Wix offer HTTPS secure access to most areas on their Services; the transmission of sensitive payment information (such as a credit card number) through their designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and they regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. They also regularly monitor their systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of their Services and protection of their visitors’ and users’ privacy.
However – regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your personal information that you upload, publish or otherwise share with us or anyone else.
We therefore encourage you to set strong passwords for your personal profile, and avoid providing us with any sensitive information which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on Wix’s Services are less secure than others (for example, if you browse to a non-SSL page), and since e-mail and instant messaging are not recognised as secure forms of communications, we request and encourage you not to share any personal information on any of these areas or via any of these methods.

LINKS TO OTHER WEBSITES

Our website may link to external websites that are not operated by Van Armstrong Prints. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. We encourage you to be aware when you leave our website and read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to such linked third-party websites and services.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

ACCESS TO YOUR PERSONAL INFORMATION

If you would like to find out the personal information details we hold about you and / or would like to make any amendments, please email us at hello@lettyco.com.au. If you have created a personal profile with us, you can also update your personal information at any time by logging into your profile on the Van Armstrong Prints website.

Van Armstrong Prints reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at hello@lettyco.com.au.

This Privacy Policy is effective from 9 October 2020.

COOKIE SCHEDULE

XSRF-TOKEN, Used for security reasons

hs, Used for security reasons

svSession, Used in connection with user login

SSR-caching, Used to indicate the system from which the site was rendered

_wixCIDX, Used for system monitoring/debugging

_wix_browser_sess, Used for system monitoring/debugging

consent-policy, Used for cookie banner parameters

smSession, Used to identify logged in site members

TS*, Used for security and anti-fraud reasons

bSession, Used for system effectiveness measurement

fedops.logger.sessionId, Used for stability/effectiveness measurement

wixLanguage, Used on multilingual websites to save user language preference